WE ACCEPT BOOKINGS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS.

CONTRACT AND BOOKING

A ‘Client’ is all persons named on the booking form intending to travel with us. A ‘Product’ is any service sold by Adrenaline Travel (S A M Portal) LLC. All clients will be deemed to have read, understood and accepted all of our booking conditions. In order to confirm a booking the agent must have full payment of all payments due. A contract between the client and Adrenaline Travel (S A M Portal) LLC comes into existence once we have confirmed the booking in writing and issued a confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that they have full authority to do so on behalf of all persons whose name appears thereon and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Law and the exclusive jurisdiction of the UAE courts. No employees or representatives of Adrenaline Travel (S A M Portal) LLC have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Adrenaline Travel (S A M Portal) LLC, unless authorised in writing and signed by the CEO of Adrenaline Travel (S A M Portal) LLC. Adrenaline Travel (S A M Portal) LLC reserves the right to decline any booking at their discretion without further explanation.

NAME CHANGE AMENDMENTS

At the time of making the booking, you must provide full correct names as they appear on your passport. Please note that airlines do not permit name changes on issued tickets. Adrenaline Travel (S A M Portal) LLC will not be held responsible for any charges that may incur for the incorrect submission of names. It is recommended that you submit passport copy while submitting preferred travel dates for your vacation.

PAYMENT AND PRICING POLICY

Your reservation request will be confirmed upon receipt of the full payment due at the time of booking. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and Adrenaline Travel (S A M Portal) LLC reserves the right to make changes if required. Before a booking is confirmed, Adrenaline Travel (S A M Portal) LLC reserves the right to amend price of product due to any circumstances outside the control of Adrenaline Travel (S A M Portal) LLC such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly. Payments can be made via bank transfers, Visa or MasterCard.

Please be aware that airfares need to be paid in full at the time of booking and carry a 100% cancellation charge. For all other services the cancellation fees in the next paragraph

CANCELLATIONS BY CLIENTS

Clients wishing to cancel must inform Adrenaline Travel (S A M Portal) LLC in writing signed by the lead passenger on the booking form. Cancellation will take effect on the date the cancellation request is received by Adrenaline Travel (S A M Portal) LLC and the following general cancellation charges will apply.

If you cancel 0 – 24 days before departure, then 100% of the booking value will be charged
If you cancel 25 – 60 days before departure, then 50% of the booking value will be charged
If you cancel 61 days or earlier before departure, then 10% of the booking value will be charged

For below special packages the general cancellation fees will apply plus the following additional charges:

CANCELLATION BY ADRENALINE TRAVEL (S A M PORTAL) LLC

Adrenaline Travel (S A M Portal) LLC reserves the right to cancel any confirmed booking in any circumstances, however, Adrenaline Travel (S A M Portal) LLC will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Adrenaline Travel (S A M Portal) LLC Compensation is not available if Adrenaline Travel (S A M Portal) LLC is forced to cancel or in any way change a tour due to force majeure but where Adrenaline Travel (S A M Portal) LLC is unable to provide the tour booked, Adrenaline Travel (S A M Portal) LLC is not responsible to deliver any service or liable for an service for an already booked package and is not liable to refund or compensate the customer.

AMENDMENTS / CHANGES

Once a booking has been confirmed any amendments must be advised and confirmed latest by 72 hours before travelling by the lead passenger on the booking and will incur following charges:

For all destinations 250 AED /person

No requested change can be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Adrenaline Travel (S A M Portal) LLC If a refund is payable by Adrenaline Travel (S A M Portal) LLC to the Client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. Adrenaline Travel (S A M Portal) LLC will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, Adrenaline Travel (S A M Portal) LLC reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

Refund Charges in case of Cancellations before travel date

Economy
Booking Amount
Up to AED 500 AED 25
AED 501 – 1000 AED 50
AED 1001 – 1500 AED 100
AED 1501 – 2000 AED 150
More than AED 2000 AED 200
Business/ First Class – AED 100

Refund Charges in case of Cancellations After travel date

0 refund, no refund is allowed after the travel date and the service has been offered.

Re-Issuance Charges

Economy – Domestic Economy – International
AED 100 AED 100
Business/ First Class – Domestic Business/ First Class – International
AED 100 AED 150

BOOKINGS / REFUNDS ON ADRENALINE TRAVEL (S A M PORTAL) GIFT VOUCHER

Customers can redeem their Gift voucher against any of the holiday packages offered. The amount of the gift card can be used for multiple bookings on the condition that all bookings are done on the same day.
Any unredeemed gift voucher or pending balance on the gift voucher will be refunded, upon request, after a cancellation/refund fee of AED 100.

PRODUCT INFORMATION

All product information has been published by Adrenaline Travel (S A M Portal) LLC in good faith and Adrenaline Travel (S A M Portal) LLC will use its best endeavors to operate all products. Adrenaline Travel (S A M Portal) LLC reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. Adrenaline Travel (S A M Portal) reserves its rights to change selected hotel to same category accommodation, due to any extraordinary circumstances.

INCLUSIONS AND EXCLUSIONS OF PACKAGE PRICE

The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.

LIABILITY OF ADRENALINE TRAVEL (S A M PORTAL) LLC

Adrenaline Travel (S A M Portal) acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. Adrenaline Travel (S A M Portal) LLC products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. Adrenaline Travel (S A M Portal) LLC accepts no liability of client’s damages where Adrenaline Travel (S A M Portal) LLC has fulfilled its duty of care to clients by providing products of a reasonable standard. Adrenaline Travel (S A M Portal) LLC has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. Adrenaline Travel (S A M Portal) LLC accepts no liability if there has been no fault on the part of Adrenaline Travel (S A M Portal) LLC or its’ suppliers and the reason for the claimed damages was either the client’s fault or a result of unusual circumstances beyond the control of Adrenaline Travel (S A M Portal) LLC by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, Adrenaline Travel (S A M Portal) LLC’s liability in the said cases will be limited in the manner provided by the relevant international conventions. Adrenaline Travel (S A M Portal) LLC accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of Adrenaline Travel (S A M Portal) LLC by force majeure.

DELAYS

Adrenaline Travel (S A M Portal) will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.

TRAVEL DOCUMENTATION

It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. Adrenaline Travel (S A M Portal) LLC is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Adrenaline Travel (S A M Portal) LLC but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the Adrenaline Travel (S A M Portal) LLC immediately. All passengers are will be personally responsible for ensuring they are in possession of the correct and necessary documentation prior to departure.

PASSPORT AND VISAS

It is the client’s responsibility to obtain correct, current and valid passports and re-entry permits where required. Adrenaline Travel (S A M Portal) LLC will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.

HEALTH AND CONDUCT

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Adrenaline Travel (S A M Portal) LLC from any obligations and liability.

CLIENT EXCLUSION AND LOCAL LAW

Clients agree to accept the authority and decisions of Adrenaline Travel (S A M Portal) LLC’s and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of Adrenaline Travel (S A M Portal) LLC. In the case of a client’s ill health Adrenaline Travel (S A M Portal) LLC may make such arrangements as it sees fit and recover the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel. Adrenaline Travel (S A M Portal) LLC shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.

COMPLAINTS

In the event the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with a Adrenaline Travel (S A M Portal) LLC employee or legal representative so that Adrenaline Travel (S A M Portal) LLC can use its best endeavors to rectify the problem. Adrenaline Travel (S A M Portal) LLC cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce Adrenaline Travel (S A M Portal) LLC’s liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that Adrenaline Travel (S A M Portal) LLC in no way accepts liability for any claim.

Payment Confirmation:

  1. Customer will receive payment confirmation and invoice by email on the email submitted by the customer at the time of transaction
  2. The payment confirmation will reach the customer  within 1 to 3 working days.

Refund Policy: 

  1. the conditions for accepting refund before providing the service are mentioned as below:
    If you cancel 0 – 24 days before departure, then 100% of the booking value will be charged
    If you cancel 25 – 60 days before departure, then 50% of the booking value will be charged
    If you cancel 61 days or earlier before departure, then 10% of the booking value will be charged
  2. No refunds after the service is provided.
  3. All refunds will be made onto the original mode of payment.

Other Terms & Conditions

  1. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  2. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  3. ‘’Visa and Master Card in AED and USD will be accepted for payment’’
  4. ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  5. ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  6. ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  7. ‘’User is responsible for maintaining the confidentiality of his account’’
  8. SAM Portal LLC maintains the website https://www.adrenaline-travel.com